Duygun, A. And Menteş, S. A. 2015. The Impacts of Complaint Satisfaction on Corporate Reputation Negative Word of Mouth Communication Intention and Repurchase Intention. BJSS Balkan Journal of Social Sciences / Balkan Sosyal Bilimler Dergisi , vol.4, no.8 , 108-120.

Duygun, A., & Menteş, S. A., (2015). The Impacts of Complaint Satisfaction on Corporate Reputation Negative Word of Mouth Communication Intention and Repurchase Intention. BJSS Balkan Journal of Social Sciences / Balkan Sosyal Bilimler Dergisi , vol.4, no.8, 108-120.

Duygun, ADNAN, And Süleyman Ahmet Menteş. "The Impacts of Complaint Satisfaction on Corporate Reputation Negative Word of Mouth Communication Intention and Repurchase Intention," BJSS Balkan Journal of Social Sciences / Balkan Sosyal Bilimler Dergisi , vol.4, no.8, 108-120, 2015

Duygun, ADNAN And Menteş, Süleyman A. . "The Impacts of Complaint Satisfaction on Corporate Reputation Negative Word of Mouth Communication Intention and Repurchase Intention." BJSS Balkan Journal of Social Sciences / Balkan Sosyal Bilimler Dergisi , vol.4, no.8, pp.108-120, 2015

Duygun, A. And Menteş, S. A. (2015) . "The Impacts of Complaint Satisfaction on Corporate Reputation Negative Word of Mouth Communication Intention and Repurchase Intention." BJSS Balkan Journal of Social Sciences / Balkan Sosyal Bilimler Dergisi , vol.4, no.8, pp.108-120.

@article{article, author={ADNAN DUYGUN And author={Süleyman Ahmet Menteş}, title={The Impacts of Complaint Satisfaction on Corporate Reputation Negative Word of Mouth Communication Intention and Repurchase Intention}, journal={BJSS Balkan Journal of Social Sciences / Balkan Sosyal Bilimler Dergisi}, year=2015, pages={108-120} }