The Role of Chatbots and Voice Assistants in Customer Satisfaction: Insights from Bibliometric Research
in: Educational, Economic, and Social Implications of Artificial Intelligence, SART GAMZE, BAYAR YILMAZ, SEZGİN FUNDA HATİCE, Editor, Cambridge Scholars Publishing, pp.270-291, 2026
- Publication Type: Book Chapter / Chapter Vocational Book
- Publication Date: 2026
- Publisher: Cambridge Scholars Publishing
- Page Numbers: pp.270-291
- Editors: SART GAMZE, BAYAR YILMAZ, SEZGİN FUNDA HATİCE, Editor
- Istanbul Gelisim University Affiliated: Yes