Measuring service quality and a comparative analysis in the passenger carriage of airline industry

ERDİL T. S., YILDIZ O.

7th International Strategic Management Conference, Paris, France, 30 June - 02 July 2011, (Full Text) identifier identifier

  • Publication Type: Conference Paper / Full Text
  • Doi Number: 10.1016/j.sbspro.2011.09.117
  • City: Paris
  • Country: France
  • Keywords: Creating difference, service quality, estimating service quality, exploratory factor analysis, Servperf scale, Servqual scale
  • Istanbul Gelisim University Affiliated: No