Measuring service quality and a comparative analysis in the passenger carriage of airline industry

ERDİL T. S., YILDIZ O.

PROCEDIA SOCIAL AND BEHAVIOURAL SCIENCES, vol.24, pp.1232-1242, 2011 (Scopus) identifier identifier

  • Publication Type: Article / Article
  • Volume: 24
  • Publication Date: 2011
  • Doi Number: 10.1016/j.sbspro.2011.09.117
  • Journal Name: PROCEDIA SOCIAL AND BEHAVIOURAL SCIENCES
  • Journal Indexes: Scopus
  • Page Numbers: pp.1232-1242
  • Keywords: Creating difference, service quality, estimating service quality, exploratory factor analysis, Servperf scale, Servqual scale
  • Istanbul Gelisim University Affiliated: No