THE MEASUREMENT OF SERVICE QUALITY WITH SERVQUAL FOR DIFFERENT DOMESTIC AIRLINE FIRMS IN TURKEY

AYDIN K., YILDIRIM S.

Serbian Journal of Management, vol.7, no.2, pp.219-230, 2012 (Peer-Reviewed Journal) identifier

  • Publication Type: Article / Article
  • Volume: 7 Issue: 2
  • Publication Date: 2012
  • Journal Name: Serbian Journal of Management
  • Page Numbers: pp.219-230
  • Keywords: Service Quality, Airlines, SERVQUAL
  • Istanbul Gelisim University Affiliated: No