Analysis of Demographic, Working, Sector, Income Status and Pandemic Findings of Individuals Working During the Covid-19 Period According To Maslach Burnout Model

Creative Commons License

Erdal N., Çevik Akkuş G., Bakın D.

International Journal of Business Marketing and Management, cilt.6, sa.4, ss.22-36, 2021 (Hakemli Dergi)

Özet

Pandemics deeply affect individuals and societies and create radical changes in their lives. With the disruption of a habitual order, individuals and societies are exposed to social, physical, economic, psychological, political and cultural changes and their life views and behaviors change. Uncertainties during the pandemic period create a feeling of burnout in individuals. In this study, 19-pandemic period in Turkey's demographic data of individuals living, working conditions were examined according to income status and process data Maslach Burnout Model pandemic. 536 people were reached with the online survey method and the questionnaire of 483 people was accepted as valid. The collected data were evaluated by social sciences statistical programs and as a result of the analysis, a statistically significant difference was found in the emotional exhaustion sub-dimension by gender. A statistically significant difference was found in the emotional exhaustion sub-dimension according to the institution title and income level, and a statistically significant difference was found in the personal achievement sub-dimension according to title and income status. As a result of the paired comparisons between the groups, it was determined that those with very poor and bad income experience more emotional exhaustion than the groups with middle and above income compared to the other occupational groups of the public sector, private and other sectors. It has been determined that healthcare professionals have higher personal success dimensions than other occupational groups and those with very good income than other income groups. Statistically significant differences were found in the emotional exhaustion dimension in terms of living with the family during the pandemic process and having PCR testing, being in contact with covid-19 (+) and adapting to the quarantine process. It was determined that those who did not live with their family during the pandemic process, had covid-19 (+) patient contact, had a PCR test, and those who could not adapt to the quarantine process had higher levels of emotional burnout.