Human Centered Process Management Governance (PMG) Approach Integrating Design Thinking and 5M+E for Sustainable Campus Wastewater Management

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Pasaribu R. D., Wahyut D., Sutjipto M. R., Umbara T., Hartaman A., Darmawan D., ...More

Telkom University, Bandung, 2026

  • Publication Type: Book / Research Book
  • Publication Date: 2026
  • Publisher: Telkom University
  • City: Bandung
  • Open Archive Collection: AVESIS Open Access Collection
  • Istanbul Gelisim University Affiliated: Yes

Abstract

Water is fundamental to life, yet numerous human activities contaminate it. This issue extends to the campus setting, where canteen wastewater contributes to environmental pollution. Telkom University, a leading private institution in Indonesia, significantly emphasizes waste management. This study seeks to identify solutions for the canteen wastewater problem at Telkom University's main Dayeuh Kolot, Bandung campus, and assess the outcomes. Additionally, the study aims to uncover the critical success factors for sustaining the program. Design Thinking guides the solution development for wastewater, while the analysis of program success factors employs the 5M+E framework, which considers Man, Machine, Method, Material, Money, and Environment. This study uses qualitative methods such as observation, interviews, water acidity tests, open questionnaires, and focus group discussions with individuals involved in campus waste processing; the study conducts a comparative analysis of the wastewater solution's effectiveness before and after implementation. The research presents a prototype solution for canteen wastewater, utilizing a multi-stage filtration system crafted from environmentally-friendly materials likeconsist of banana stems, coconut husksfiber, red bricks, and charcoal. This system significantly enhances water and ditch quality, curbing pollution and revitalizing aquatic life. The study also highlights three crucial factors for the program's success: material selection, environmental considerations, and human resources, with the latter exemplified by the commendable competence of the team leader. This research illustrates that human-centered approaches rooted in social sciences can effectively address water quality issues, even without relying directly on watery [RD1] scientific disciplines