International CEO (Communication, Economics, Organization) Social Sciences Congress (CEO SSC)’, Porto, Portugal, 16 - 17 December 2023, pp.193
This study makes a significant contribution to the literature by extending the limited research on dynamic
capability and value creation, incorporating dimensions of competitive advantage and firm performance. In this
context, the study aims to provide a more in-depth examination of the role of dynamic capability in the value
creation process, specifically focusing on its effects on competitive advantage and firm performance, as well as
understanding the mediating role of value creation. By addressing the dimensions of sensing, seizing, and
transforming dynamic capabilities, the study concentrates on measuring their influence on functional, experiential,
symbolic, and cost value types within the value creation process. The research, conducted with 361 samples,
employed quantitative data analysis and structural equation modeling through the Smart PLS software to test the
research model. The findings indicate a positive impact of dynamic capability on the value creation process.
Furthermore, it is concluded that the company's use of dynamic capabilities to create value for customers plays a
mediating role in the relationship between competitive advantage and firm performance. These results underscore
the critical role of dynamic capability in shaping sustainable competitive advantage and performance for
businesses.