Behavioural response to abusive supervision among hotel employees: The intervening roles of forgiveness climate and helping behaviour

Eluwole K. K., Ukeje U. E., Saydam M. B., Ozturen A., Lasisi T. T.

International Social Science Journal, vol.72, no.245, pp.543-560, 2022 (Scopus) identifier

  • Publication Type: Article / Article
  • Volume: 72 Issue: 245
  • Publication Date: 2022
  • Doi Number: 10.1111/issj.12365
  • Journal Name: International Social Science Journal
  • Journal Indexes: Scopus, Academic Search Premier, IBZ Online, International Bibliography of Social Sciences, Periodicals Index Online, American History and Life, EBSCO Education Source, EconLit, Education Abstracts, Educational research abstracts (ERA), Geobase, Historical Abstracts, Index Islamicus, MLA - Modern Language Association Database, PAIS International, Political Science Complete, Public Administration Abstracts, Public Affairs Index, Social services abstracts, Sociological abstracts, Worldwide Political Science Abstracts
  • Page Numbers: pp.543-560
  • Istanbul Gelisim University Affiliated: Yes


© 2022 John Wiley & Sons Ltd.The current study draws on conservation of resource theory to propose a research model in which forgiveness climate mediates the influence of abusive supervision on employees’ voice behaviour, helping behaviour, and customer-centric organisational citizen behaviour (OCB). Data gathered from hotel employees and their co-workers in Nigeria were used to assess the hypothesised associations. These relationships were assessed using structural equation modelling. The results indicated that abusive supervision reduces employees’ perception of forgiveness climate, helping behaviour, and customer-centric OCB and fosters voice behaviour. On the other hand, forgiveness climate erodes voice behaviour and heightens helping behaviour and customer-centric OCB. This study explains the theoretical and practical contribution of the findings.