RESEARCH ON THE EFFECTS OF JOB SATISFACTION ON ORGANIZATIONAL TRUST AND ORGANIZATIONAL CITIZENSHIP IN HEALTH WORKERS: A CASE STUDY OF UNIVERSITY HOSPITALS


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Erdal N., Altındağ E.

Journal of Management, Marketing and Logistics, vol.7, no.3, pp.124-143, 2020 (Peer-Reviewed Journal)

  • Publication Type: Article / Article
  • Volume: 7 Issue: 3
  • Publication Date: 2020
  • Journal Name: Journal of Management, Marketing and Logistics
  • Journal Indexes: Other Indexes
  • Page Numbers: pp.124-143
  • Istanbul Gelisim University Affiliated: No

Abstract

Purpose- The aim of this study is to examine the impact of organizational trust and organizational citizenship behavior on job satisfaction in healthcare workers. This study is also intended to be a role model for service businesses. Methodology- To analyze this relationship, research was conducted on 945 people working in university hospitals. This includes the relationship of the lower dimensions of job satisfaction, which is the research dependent variable, to the lower dimensions of other independent variables. Findings- The lower dimensions of trust in a manager and trust in an institution and workload are all moderately related to both dependent variable sizes. The salary and promotion dependent variable turns out to be unaffected by the lower dimension of trust in a manager. The lower dimensions of taking on the workload and feeling of belonging negatively affect job satisfaction in terms of salary and promotion. Trust in the institution and disciplined work has had a direct and positive effect on salary and promotion. The second dependent variable, the feeling of job satisfaction, is directly and positively affected by trust in a manager, trust in an institution, and disciplined work sub dimensions. Organizational trust has been studied as an intermediary variable; as such, no relationship has been found between the sub dimensions of organizational citizenship behavior and the sub dimensions of job satisfaction. In addition, organizational citizenship and job satisfaction between the mediated effects of organizational trust has been examined, but no significant relationship has been found. Conclusion- This study develops a new model of the hospital management͛s hospitals interaction experience͘ This new model fills a research gap by providing an empirical study of the repeated hospital management