Understanding user acceptance of QR code mobile payment systems in Turkey: An extended TAM

Türker C., Altay B. C., Okumuş A.

Technological Forecasting and Social Change, cilt.184, 2022 (SSCI) identifier

  • Yayın Türü: Makale / Tam Makale
  • Cilt numarası: 184
  • Basım Tarihi: 2022
  • Doi Numarası: 10.1016/j.techfore.2022.121968
  • Dergi Adı: Technological Forecasting and Social Change
  • Derginin Tarandığı İndeksler: Social Sciences Citation Index (SSCI), Scopus, ABI/INFORM, Aquatic Science & Fisheries Abstracts (ASFA), INSPEC, Political Science Complete, Social services abstracts, Sociological abstracts, Worldwide Political Science Abstracts, DIALNET
  • Anahtar Kelimeler: Mobile payment systems, QR code mobile payments, Technology acceptance, Technology Acceptance Model, User acceptance
  • İstanbul Gelişim Üniversitesi Adresli: Evet

Özet

© 2022 Elsevier Inc.With the contactless payment feature, QR code mobile payment systems (MPS) has been increasingly popular among consumers, particularly during the COVID-19 pandemic. These systems enable consumers to shop from their mobile devices and complete payment transactions quickly. This research aims to explain the user acceptance of QR code MPS and identify the causal relationships between the factors affecting the acceptance. An extended Technology Acceptance Model (TAM) was proposed to achieve this. The research data was obtained from 485 QR code MPS users in Turkey using an online survey. The remarkable findings of the research showed that the most crucial determinant of the intention to use (IU) is perceived trust (PT), followed by perceived compatibility (PC) and perceived usefulness (PU). Although some of the variables included in the current study were also included in some past studies, no study in the area of QR code mobile payment adoption includes all our variables. In addition, the proposed model explains 65 % of the variance in intention to use QR code MPS (a higher value than the past studies). Therefore, it is expected that the results of this study will be useful in making inferences for countries with similar characteristics.