Explicating innovation-based human resource management's influence on employee satisfaction and performance
Employee Relations, vol.42, no.6, pp.1181-1203, 2020 (SSCI, Scopus)
- Publication Type: Article / Article
- Volume: 42 Issue: 6
- Publication Date: 2020
- Doi Number: 10.1108/er-08-2019-0319
- Journal Name: Employee Relations
- Journal Indexes: Social Sciences Citation Index (SSCI), Scopus, International Bibliography of Social Sciences, ABI/INFORM, Aerospace Database, Business Source Elite, Business Source Premier, Communication Abstracts, EBSCO Education Source, Educational research abstracts (ERA), INSPEC, Metadex, Psycinfo, Civil Engineering Abstracts
- Page Numbers: pp.1181-1203
- Keywords: Absorptive capacity, Employee performance, Employee satisfaction, Innovation-based HRM, Nigeria
- Istanbul Gelisim University Affiliated: Yes
Abstract
Purpose: This study aims to build and test an empirical model that investigates the mechanism with which innovation-based human resource management (HRM) impacts employee satisfaction and performance in Nigerian international airports. Design/methodology/approach: A time-lagged approach that involved three-waves was used to collect data from passenger-contact employees and their immediate managers for three-month period starting from January to March 2019. A total of 247 dyads of passenger-contact employees and managers were used for the data analysis. Findings: Results from data analysis showed that coworker support and absorptive capacity mediate the impact of innovation-based HRM on employee satisfaction and performance. Innovation-based human resource effort is best applied when coworker support is evident in the workplace. Originality/value: The development and application of innovation-driven human resources in the Nigerian aviation context encourage satisfaction with assigned task roles, leading to employee performance. Theory-based implications for managing passenger-contact employees were also given. A significant strength of this study is that it is among the forerunners of scholars that investigated innovation-based HRM as a continuum rather than different aspects of broader management issues.