SAĞLIK KURUMLARINDA İLİŞKİ YÖNELİMİNİN ÇALIŞAN PERFORMANSI ÜZERİNE ETKİSİ


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Erdal N.

AVRASYA SOSYAL VE EKONOMİ ARAŞTIRMALARI DERGİSİ, sa.7, ss.310-327, 2020 (Hakemli Dergi)

Özet

HÕ]lÕ de÷iúen rekabeWoi oeYrede iúleWmeler rakipleri\le mcadele eWmesi ioin oeúiWli rekabeW sWraWejileri geliúWirmeleri gerekir. g]ellikle hi]meW iúleWmeleri oalÕúanlarÕna gereken de÷eri Yerdi÷inde Ye oalÕúanlar arasÕnda gYen, ileWiúim, pa\laúÕlan de÷erler Ye empaWi\e da\anÕlan iliúkiler geliúWirildi÷inde oalÕúanlarÕn performansÕ arWacakWÕr. RekabeW orWamÕnda baúarÕ isWe\en iúleWmeler oalÕúanlara |nem Yermeli Ye bn\esinde \ksek performans g|sWeren oalÕúanlar bXlXndXrmalÕdÕr. BX oalÕúmanÕn amacÕ iliúki \|nelimli daYranÕú de÷iúkenlerinin oalÕúan performansÕna eWkilerini incelemekWir. Hi]meW sekW|rnn en |nemli sekW|rlerinden biri olan sa÷lÕk sekW|rnde oalÕúanlarÕn iliúki \|nelimine \|nelik daYranÕú sergilemeleri Ye \ksek performans g|sWermeleri hem bire\sel hem de |rgWsel baúarÕlar ioin gereklidir. AraúWÕrmada kXllanÕlan de÷iúkenler sos\al bilgiler isWaWisWik pakeW programlarÕ \ardÕmÕ\la anali] edilmiúWir Alan araúWÕrmasÕ ioin seoilen eYren, øsWanbXl¶da bXlXnan kamX niYersiWe hasWanelerinde oalÕúan 495 Ye |]el/YakÕf hasWanelerinde oalÕúan 157 Woplam 652 sa÷lÕk oalÕúanÕ ile ankeW oalÕúmasÕ \apÕlmÕúWÕr. Anali] sonXcXnda ba÷ÕmsÕ] de÷iúken iliúki \|neliminin alW bo\XWlarÕndan oalÕúanlarla ilgili de÷erler ile ba÷ÕmlÕ de÷iúken oalÕúan performansÕ arasÕnda po]iWif \|nl orWa derecede iliúki g|rlmúWr. øliúki \|neliminin alW bo\XWlarÕndan pa\laúÕlan de÷erler Ye ba÷ÕmlÕ de÷iúken oalÕúan performansÕ arasÕnda anlamlÕ bir iliúki g|rlmemiúWir.

Rapidly changing competitive environment, they need to develop competitive strategies to combat their competitors in various businesses. Especially service businesses give their employees between the required value and the employees trust, communication, empathy, relationships based on shared values and eat when it was developed the performance of employees will increase. Businesses that want success in a competitive environment should pay attention to employees and keep high-performing employees in their bodies. The aim of this study is to examine the effects of relationship-oriented behavior variables on employee performance. Employees in the health sector, one of the most important sectors of the service sector, are required to exhibit relationship-oriented behavior and perform high performance for both individual and organizational achievements. The survey was conducted with a total of 652 health care workers selected for the field survey, 495 working in public university hospitals in Istanbul and 157 working in private /foundation hospitals. The analysis showed a moderate positive correlation between employee values and dependent variable employee performance from lower dimensions of independent variable relationship orientation. There was no significant relationship between shared values and dependent variable employee performance from the lower dimensions of the relationship orientation